FAQ
Product Related
1. What is Moissanite?
Moissanite is a synthetic gemstone composed of silicon carbide compounds, renowned for its exceptional fire and luster. Second only to diamond in hardness, it is an ideal alternative.
2. How is EliteGlow jewelry made?
Our jewelry is meticulously crafted by experienced artisans, combining modern techniques with traditional craftsmanship. Each piece undergoes rigorous quality checks to ensure you receive the most perfect product.
3. How do I choose my jewelry size?
For rings, you can use a ring measuring tool or measure your ring size at your local jeweler. For bracelets and necklaces, please refer to our size guide on our website; size selection is provided with each product detail.
Orders and Payment
1. How do I place an order?
You can select your favorite products on our website, add them to your cart, and follow the prompts to complete the checkout process.
2. What payment methods are accepted?
We accept various payment methods, including credit cards (Visa, MasterCard, American Express) and other payment methods in some regions. See the checkout page for details. 3. Can my order be changed or cancelled?
Once you submit your order, we will process it as soon as possible. You can contact customer service to request changes or cancellations before your order ships. Once shipped, orders cannot be changed.
Shipping & Delivery
1. How long does shipping take?
Domestic shipping within the US: Typically 1-5 business days, depending on the shipping method you choose.
International shipping: Generally 3-21 business days, depending on the destination and the delivery service you choose.
2. How much does shipping cost?
Shipping costs vary depending on your order amount, the shipping method you choose, and the destination. Shipping costs will be clearly displayed at checkout.
3. Can I track my order?
Yes, all shipped orders will be provided with a tracking number, and you can view the package status in real time through the provided link.
Returns & Exchanges Policy
1. Can I return or exchange an item?
If you are not satisfied with your purchase, you can submit a return or exchange request within 30 days of receiving the item. Please ensure the item is unused and in its original packaging.
2. Who bears the return shipping cost?
If it's a product quality issue, we will bear the shipping cost. If it's due to the customer not liking the item or choosing the wrong item, the customer will bear the cost.
3. How long does the refund processing time take?
Once we receive the returned item, we will usually process the refund within 5-7 business days. The refund will be returned to the original payment method.
Care and Repair
1. How do I care for my jewelry?
Avoid contact with chemicals and avoid prolonged exposure to direct sunlight. Wipe it gently with a soft cloth regularly to maintain its shine.
2. What if my jewelry needs repair?
If your product needs repair or maintenance, please contact our customer service team, and we will provide repair solution information.
Contact Us
How can I contact you if I have other questions?
If you have any questions during the purchase process or after using the product, please contact us through the following methods:
WhatsApp: +8618701647660
Email: fulanke32@gmail.com
Online Customer Service: Visit the online customer service function provided on our website.
We hope the above frequently asked questions help you better understand EliteGlow jewelry. If you have any further questions, please feel free to contact us! Thank you for your support and attention!