Returns & Refunds
Thank you for choosing EliteGlow! We are committed to providing you with high-quality jewelry and an excellent shopping experience. If you are not satisfied with our products or encounter any problems upon receipt, please refer to our Return and Exchange Policy below.
1. Return Policy
1.1 Return Request
You can submit a return request within 7 days of receiving the goods. Please be sure to contact us within this period to initiate the return process.
1.2 Return Conditions
The product must be in unused, undamaged condition and must have all original tags, packaging, and accessories with it.
Returned products must include a copy of the invoice or receipt that accompanied the purchase.
2. Exchange Policy
2.1 Exchange Request
We support exchanges within 7 days of receiving the goods. When applying for an exchange, please state the reason for the product exchange and the new product you wish to replace it with.
2.2 Exchange Conditions
The product must be in unused, undamaged condition and have all original tags and packaging with it.
Exchanged products must include a copy of the original purchase invoice or receipt.
3. Return and Exchange Process
3.1 Submit an Application
Please contact our customer service team via email or phone to submit a return or exchange application.
3.2 Logistics Return
Customer service will guide you through the return or exchange process. Please pack the returned goods carefully to prevent damage and retain the tracking number.
3.3 Refund or Exchange Processing
Once we receive the returned goods and confirm they meet our return policy, the refund will be processed within 7 business days and returned to the original payment method.
Exchanged products will be shipped to the address you provided after approval. Estimated delivery time will vary depending on your location.
4. Important Notes Regarding Returns and Exchanges
Shipping Costs: For returns due to customer reasons (such as unsuitability, dislike of color, etc.), the customer is responsible for the return shipping costs.
Refund Delay: Refund processing time may be affected by bank procedures and typically arrives in your account within 3-5 business days.
Product Status: Unauthorized returns or items that do not meet return conditions will not be refunded.
5. Contact Us
If you have any questions or need further assistance during the return or exchange process, please contact customer service.
WhatsApp: +8618701647660
Email: fulanke32@gmail.com
Address: Thank you for choosing EliteGlow. We look forward to providing you with excellent products and services!