This website is operated by EliteGlow. Please read the following terms and conditions carefully before use. By using this website, you agree that access to, use of, and any purchases made on this website are subject to the terms and conditions in this legal notice and other applicable laws. EliteGlow reserves the right to change or modify any terms and conditions or any policies and/or guidelines of this website at any time. Any changes or modifications will take effect immediately upon posting the revised content on this website. Your continued use of this website after the terms have been modified constitutes your acceptance of such changes or modifications. Therefore, it is recommended that you review these terms and conditions and any other applicable policies frequently. If you do not agree to these terms and conditions, please do not use this website.

Intellectual Property

Trademark Information
The trademarks, logos, and service marks displayed on this website, "EliteGlow" (hereinafter referred to as the "Marks"), are the property of EliteGlow or its suppliers and partners. You may not use these Marks without the prior written consent of Jeulia or the relevant third party (if any).

Copyright Information

The content, organization, images, designs, compilations, software, text, graphics, digital conversions, and other related matters of this website are protected by applicable copyright and other proprietary rights (including, but not limited to, intellectual property rights).

The materials and services on this website, as well as their layout and design style, are protected by copyright, trademark, and/or other intellectual property laws. Any unauthorized use of the materials or services on this website may violate such laws and these Terms of Use. Except as expressly provided in this Agreement, Jeulia grants no express or implied rights to use this website, materials, and services.

Using this Website:

As a consumer, you may only print or electronically copy portions of this website for the purpose of placing an order on the EliteGlow website or purchasing EliteGlow products. No other use, including but not limited to copying, distributing, displaying, or transmitting the content of this website, is permitted without the authorization of EliteGlow. You agree not to modify or remove any notices from any materials downloaded or printed from EliteGlow or its affiliates.

Product Availability:

We strive to ensure the accuracy of product inventory information on the website; however, sometimes items may sell out and become unavailable before we update the website information. If the item you wish to purchase is sold out, we will contact you to discuss possible solutions and make the necessary arrangements. EliteGlow strives to meet all order demands, but we do not guarantee the stock availability or estimated delivery/processing time of any products displayed on the website. We reserve the right to discontinue the sale of any product on EliteGlow at any time without notice. However, our company is always committed to meeting consumer needs and concerns and is dedicated to providing you with excellent service.

Orders and Payment

Placing an Order: You can select products online and add them to your cart. After placing an order, you will need to provide accurate and truthful personal information to complete the order.

Payment: We accept various payment methods, including credit cards, debit cards, and other secure payment channels. You agree to provide accurate payment information when placing an order and guarantee the validity of the payment method.

Shipping

Shipping: We will process and arrange shipment as soon as possible after receiving your order. Specific shipping times vary depending on product availability, payment method, and delivery location.

Return and Exchange Policy

We hope you are satisfied with your purchase. For returns or exchanges, please follow the policy below:

Return Period:

You must submit a return request within 7 days of receiving the product. Return Conditions: Returned products must be in their original condition, unused, undamaged, and with all original labels and packaging.

Refund Processing:

After we verify the return, the refund will be processed according to your payment method. Processing time varies depending on the bank and payment institution.

Estimated Delivery Time:

Sometimes, due to high order volume, we may be unable to complete orders within the estimated timeframe. If this occurs, we will try to notify you of the delay. While we will make every effort to avoid delays, we cannot guarantee a specific delivery date.

Promotions and Coupons:

EliteGlow coupon codes may expire at any time without notice. Even if the coupon code originates from a third-party website, EliteGlow will not accept expired coupon codes. Coupons cannot be used with bundled items, gifts, or discounted items. Coupons cannot be used with promotional items and cannot be combined with other offers.

Pricing Errors:

EliteGlow strives to provide you with accurate pricing information. However, due to typographical or system errors, data, including prices, may be displayed inaccurately. Therefore, we do not guarantee the accuracy or completeness of any content, including product specifications, information, prices, or product colors. EliteGlow reserves the right to correct any errors, and we do not accept inaccurate prices or other inaccurate information. If you purchase a product priced lower than its actual price, we will decide at our discretion whether to contact you to discuss possible solutions, or cancel the order and notify you of the cancellation. If your order has already been shipped, you agree to return the product to us or pay the difference between the actual price and the price paid. We reserve the right to change prices at any time without notice.

To reflect the value of the products sold, we display a retail price on the website. This price may be the manufacturer's or supplier's suggested price, the product's actual retail price, or an estimated price based on the estimated retail price of similar products from competitors; or a price estimated according to industry standard practices.

Other errors or inaccuracies:

EliteGlow strives to ensure that all information on the website is complete and accurate. Some products may appear slightly larger or smaller than their actual size in EliteGlow images. Additionally, due to differences in computer monitor settings, colors and sizes may vary slightly depending on the computer you are using. Due to the difficulty in accurately determining the carat weight of some gemstones, we state that the total carat weight of any product may have an error of 0.05 carats compared to the stated weight. The size measurement of gemstones and pearls may have an error of 0.25 mm.

Measurements are also approximate values, as it is impossible for all jewelry to have exactly the same precise dimensions.

Payment and Ordering

Currently, for security and convenience, we prefer to accept credit cards and PayPal as our primary payment methods.

Note: We cannot always modify or cancel shipped orders. Shipped orders will be processed according to our return policy.

Privacy Policy:

Your privacy is crucial to us and we take it very seriously. Please read our Privacy Policy. In the event of any conflict between this Privacy Policy and the Terms and Conditions, the Terms and Conditions shall prevail.

Third-Party Content:

This website may contain links to third-party websites. We do not monitor or control any third-party content or third-party websites. We make no representations or warranties regarding the accuracy of information contained in third-party links, nor are we responsible for updating or reviewing any third-party content. Users use these links and third-party content at their own risk.

Fraud and Account Termination:

We reserve the right to refuse to process any orders suspected of being fraudulent or posing a risk to EliteGlow. We have zero tolerance for fraudulent activity. EliteGlow also reserves the right to terminate your account and block your future access to and use of this website at its sole discretion without prior notice. We will pursue full legal action against all unauthorized or fraudulent transactions.

Disclaimer:

We are not responsible for damage or corrosion to silver products caused by impacts or friction with hard objects, wearing silver jewelry while bathing or soaking in hot springs, etc. These situations do not apply to our 30-day return policy.

We will not be liable for any loss if the package is lost due to an incorrect shipping address provided by the customer. In this case, no refund will be issued.